CONTACT US
At Maddivale, we believe exceptional service is just as important as exceptional style.
Our dedicated customer care team is available 7 days a week to support you. Whether you have a question about sizing, need help placing an order, or require assistance with a return, we’re always here to make your experience smooth and personal.
Monday - Friday: 09:00 AM - 06.00 PM (EST)
Saturday & Sunday: 10:00 AM - 04:00 PM (EST)
Our customer service team will usually get back to you within 12–24 hours. Thank you for your patience!
FAQ
Yes, we offer free shipping during our Sale on all orders, regardless of the order amount. We work with trusted carriers such as UPS, FedEx, and DHL.
Absolutely! You can return your order within 30 days of receipt. We offer a 100% money-back guarantee if you're not satisfied and the issue is legitimate. Returned items must be in their original condition.
Every product page includes a size chart and fit notes to help you choose the right size for your body type. We recommend checking this before placing your order.
On average, orders are delivered within 3 to 8 business days. For remote areas like Hawaii and Alaska, shipping may take a little longer. This is an average – in many cases, delivery can be even faster!
Please note that some orders are shipped in multiple parts, so receiving only part of your order does not always indicate an error.
If your package is damaged or if there is an issue with product quality, we kindly ask you to send us photos of the issue along with your order number. We'll provide a fast and appropriate solution.
In this case, we ask you to provide a delivery confirmation statement, confirming that the package has not been received. We will also contact the shipping carrier to check if a delivery photo or other delivery proof is available. We do everything we can to resolve this fairly and promptly.
You can reach us via email or through the contact form on our website. Our support team typically responds within 24 hours on business days.
Yes, please contact us as soon as possible. In most cases, we can modify or cancel your order, but we can’t guarantee it as orders are often processed quickly.
We value sustainable business practices and work only with partners that meet strict quality and production standards. Every order is also packaged and shipped with care.